Support

You can contact us using the enquiry form or access the payment through your STBFMC app

Expected Timeline is between 3-5 working days

You can contact us through email or our support line. In some cases, a new router may require an additional payment

Please reach out to us when you’re ready to relocate so we can confirm service availability in your new area. In most cases,, a relocation fee may apply to set up everything in your new space

First, perform an internet speed test while directly connected to your router. If the speed doesn’t match your package, check how many devices are actively connected—more devices can slow down your bandwidth. Also, consider if your current package is suitable for your activities. However, if after all these checks you’re certain the issue isn’t from your end, feel free to reach out to us through our support channels.

Check if there is a red blinking LED light on your router and ensure you have an active subscription. If your router displays a red blinking light, please contact us through our available support channels immediately.

We strongly advise against using the reset button on your router .in most cases, you can be charged for reconfiguration

To download a simple and easy-to-use guide that can assist you, please click the button below